How can I initiate a return?

If you need to return an item, simply follow these steps:

1. Log in to Your MINOORI Account:

   Go to the My Orders section and click the Return button next to the item you wish to return, or navigate to the My Returns section to create a new return request.

2. Choose Your Return Reason:

   Select the reason for your return and follow the instructions on the screen.

   If the item is faulty, you’ll receive a prepaid returns label via email. For all other reasons, please arrange your own return shipping.

3. Returning Multiple Items:

   If returning items from different designers, download a return label for each designer and label each package correctly.

   Attach a commercial invoice if provided.

4. Complete Your Return:

   Drop off the parcel(s) at a DHL location within 14 days of receiving the returns label.

   Pack the item(s) carefully to avoid any damage during transit.

5. Track Your Return:

   You can check the status of your return in the My Returns section of your account. Once the return is processed, a refund will be issued to your original payment method, and you’ll

   Important to Note:
   Return Period: If the product(s) you wish to return are no longer visible in the returns portal, this typically indicates that the item has exceeded the return period and is no longer eligible for return.
   
   Need Help? Should you have any questions or require assistance with your return, our team is readily available to support you. Feel free to connect with us through live chat on our website or by emailing [email protected].