Delivery & Returns
- How can I initiate a return? If you need to return an item, simply follow these steps: Log in to Your MINOORI Account: Go to the My Orders section and click the Return button next to the item you wish to return, or navigate to the My Returns section to create a new return request. ...
- How will I receive my refund? Here's what you need to know about receiving refunds from MINOORI: Refund to Original Payment Method: When a refund is initiated, it will be processed back to the same account details that were used for the original purchase. This ensures a secure and straightforward return of ...
- Can I exchange my order? At MINOORI, each product is unique, often made-to-order or in limited quantities, and shipped directly from the designer. This special sourcing means we are unable to offer exchanges. We want to ensure that every item you purchase is as exceptional as your taste. If your ...
- What should I do if my product is faulty or damaged? We're sorry you've received a faulty or damaged product. Your satisfaction is important to us, and we're here to assist you in resolving this issue. Here's what you should do: Log in to Your Account: Access your MINOORI account and go to the My Orders section. ...
- What is your returns policy? CHANGE OF MIND AND RETURNS POLICY Cancellation and Return Window. We understand that sometimes a change of heart can occur. With MINOORI, you have the flexibility to cancel your order directly from your account order page at any point before the order has been confirmed by ...
- Will I be charged customs and import duties? For customers in the USA, UK, and the European Union, the cost of Duties & Taxes are included in your order. This means that the price you see at checkout is the final price you pay, with no hidden fees. For customers outside of these regions, the price paid to MINOORI excludes ...
- How much do you charge for delivery? The shipping charges for your order depend on two key factors: Location of the Order: The origin of the product, which is typically the designer's location. Destination of the Order: Your delivery address. To provide you with precise information tailored to your ...
- I've ordered from multiple brands. Will I have to pay for additional shipping costs? Direct Shipping from Designers: Each item on MINOORI is sent directly to you from the designer. This means if you order multiple items from different designers, you may see separate shipping charges for each item. While this may result in separate delivery charges for items from different ...
- I've not received my order - what should I do? We understand how important it is to receive your orders on time. If your order hasn't arrived within the expected timeframe, here's what you can do: Check the Estimated Delivery Timeframe: First, review the estimated delivery timeframe for your order. This ...
- Why am I receiving my items separately? Items are shipped directly from each designer's location, which means delivery times can vary based on their geographical location. For more specifics on shipping, please visit our Delivery & Returns page.
- Do you deliver to my country? MINOORI is proud to offer international shipping to most countries around the world. We partner with DHL Express to ensure safe and reliable delivery of your unique handmade items. There are certain regions we are unable to deliver to. We do not currently offer domestic shipping ...
- Do I need to sign for my order? For the safety and security of your purchases, all deliveries from MINOORI do require a signature upon receipt. This policy is in place to ensure that your order reaches you safely and to confirm its successful delivery. Flexible Delivery Address: We understand that you may not ...
- Can I return my order if I change my mind? Yes, you can return your order if you change your mind. We understand that preferences may shift, and we want you to be satisfied with your purchase. You can return a product within 14 days of delivery, but please make sure the product is in its original condition with all tags ...
- How long will delivery take? At MINOORI, we're committed to ensuring that your orders reach you promptly and efficiently. Here's what you need to know about our delivery times: Swift Global Delivery with DHL Express: We've partnered with DHL Express to offer fast global delivery. Most orders are delivered ...
- Is It Possible to Have My Order Shipped to a Work Address? Absolutely! We understand that you may prefer to receive your orders at a location that's most convenient for you, such as your workplace. To have your order delivered to your work address, simply ensure that you provide an accurate work address at checkout.
- Is everything on MINOORI returnable? Certain items cannot be returned, as indicated in the “RETURNS” section on the product detail page. Non-returnable items include: Made-to-Order Products Face Masks Personal Items: Examples include earrings and hair accessories. Footwear: Only returnable if in ...