I've not received my order - what should I do?
We understand how important it is to receive your orders on time. If your order hasn't arrived within the expected timeframe, here's what you can do:
- Check the Estimated Delivery Timeframe:
First, review the estimated delivery timeframe for your order. This information can be found in the Delivery & Returns Sectionon the product detail page.
The total expected delivery time is a combination of the product's availability timeframe plus the shipping time. For instance, if the shipping time is 3-5 working days and availability is 1-5 working days, the total estimated delivery time would be 4-10 working days.
- Track Your Package:
To keep an eye on your order's journey, log in to your MINOORI account.
Go to My Orders and select View on the specific order you wish to track.
Click on Track your package for real-time updates on its progress.
- Contact Our Customer Support:
If the delivery date has passed and your order is still not with you, please reach out to our customer support team for assistance.
You can connect with us via live chat on our website or by emailing [email protected].
Our dedicated team is committed to resolving any delivery issues promptly and ensuring that your order reaches you as soon as possible. Your satisfaction and shopping experience are our top priorities at MINOORI.